Women's Poncho Hooded Coat

1. Shipping Locations

We proudly offer global shipping to customers in many countries. No matter where you are, we aim to deliver your order to your doorstep.

2. Shipping Costs

• Standard Shipping Rate: $7.99 for all orders.
• Free Shipping: Enjoy complimentary shipping on orders over $79.

3. Processing Time

Due to the customized nature of most of our products, please allow 5 business days for order processing. This ensures that we take the necessary time to create your item to your satisfaction.

4. Shipping Timeframes

• United States: Orders will typically be delivered within 7-10 business days after processing, using USPS as our primary carrier.
• International Shipping: For orders outside the United States, we will use the most common local carriers to ensure timely delivery, which may vary based on the destination.

5. Order Tracking

Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track the status of your shipment and estimated delivery date.

6. Delivery Issues

If you encounter any issues with your delivery, including delays or lost packages, please contact our customer support team at:

• Email: cs@fuzzyriss.com

We are committed to resolving any shipping concerns promptly and ensuring your satisfaction.

1. Refund Eligibility

You may request a refund within 60 days from the date of delivery. We aim to facilitate a seamless experience, allowing you to shop confidently.

2. Return Requirements

To be eligible for a refund, please ensure that the item is:

• In its original condition
• Unused
• Free from any damage
• Accompanied by its original packaging

3. Return Shipping Costs

Customers are responsible for the return shipping fees. Be sure to obtain a tracking number for your return shipment to ensure it reaches us safely.

4. Refund Processing

Once we receive your returned item and confirm that it meets the above criteria, we will process your refund. You can expect to be notified within 7-15 business days after we have received the item. Refunds will be issued to the original payment method.

5. Final Sale Items

Please note that certain items may be designated as final sale and are not eligible for returns or refunds. Check the product description for any applicable restrictions.

6. Customer Support

Should you have any inquiries regarding your refund, please do not hesitate to contact our customer support team at:

• Email: cs@fuzzyriss.com